The small print – terms & conditions

  1. By placing an order with Beckford Bottle Shop Ltd you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
  2. When you give Beckford Bottle Shop Ltd your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
  3. We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled, we will contact you to explain why and refund any money you have paid us for that order.
  4. Our standard delivery service is 48 hours from receipt of payment (Monday to Friday excluding weekends) to most UK addresses, when you order before 5pm. The delivery charge is £14.00 OR it's free if you are within 5 miles of either of our store locations.
  5. We are unable to guarantee delivery dates to some areas of the UK
  6. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days, we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
  7. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  8. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
  9. Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice.
  10. If for some reason we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. If we need to substitute more than 3 bottles in any one order, we will put your order on hold and contact you for further instructions.